# Dialer Analytics

> Call volume, connection rate, talk time, dispositions, redial performance, and team leaderboard — built into the Dialer.

Source: https://docs.graph8.com/analytics/dialer-analytics/

Dialer Analytics is built directly into the Dialer surface — there's no separate analytics page. Open **Engage → Dialer** and the **Analytics** panel shows real-time metrics on calls, connections, dispositions, and redial performance.

## Accessing Dialer Analytics

Go to **Engage → Dialer** and open the **Analytics** panel from the dialer toolbar.

## SDR Performance Dashboard

| Metric | What It Shows |
|--------|--------------|
| **Dials** | Total calls placed |
| **Connections** | Calls answered by a human (excludes voicemails) |
| **Connection rate** | Human-answered calls as a percentage of total dials |
| **Voicemail rate** | Percentage of calls that reached voicemail |
| **Talk time** | Total minutes on connected (human-answered) calls |
| **Average call duration** | Mean length of connected calls — voicemails excluded |
| **Disposition breakdown** | Distribution across all dispositions (booked, callback, not interested, DNC, gatekeeper, etc.) |
| **Success rate** | Meetings booked per connected call |
| **Redial metrics** | Redial attempts and success rates per disposition |
| **Peak calling hours** | Best times of day for connections |

All timestamps display in your local timezone.

## Filtering

Filter the analytics view by:

- **Date range** — any custom window
- **Team member** — individual SDR performance
- **Dialing session** — scope to a specific session
- **Score range** — show only graded calls within a `Min Score` / `Max Score` window (calls under 30 seconds and non-conversation dispositions are excluded from scoring)

## Redial Analytics

The redial-by-disposition feature surfaces dedicated metrics for re-engagement passes:

- **Redial attempts** per disposition (voicemail, callback, gatekeeper, etc.)
- **Conversion rate** on redials — how often a previously-dispositioned contact converts on a second pass
- **Cursor state** — where the dialer was when the session was paused, so resumed sessions don't double-dial

See [Engage → Dialer → Redial by Disposition](https://docs.graph8.com/engage/dialer/#redial-by-disposition) for how to configure the filter.

## Team Leaderboard

Compare SDR performance across your team with daily, weekly, and monthly views. Rankings by total dials, connections, and meetings booked.

## Call Targets

Set targets at the org level or per SDR for daily call and meeting goals. Progress against targets appears alongside the metrics above.

## Campaign Linkage

Dialer sessions linked to a campaign roll their analytics into campaign-level reporting. From a campaign-linked session, all calls placed during that session are attributed to the campaign and surface alongside email and LinkedIn metrics.

## Using Dialer Analytics

- **Low connection rate** — try different calling times or local-presence numbers
- **Short call durations** — review scripts for stronger openers
- **High voicemail rate** — adjust call timing, or use [voicemail drops](https://docs.graph8.com/engage/dialer/#voicemail) so unanswered calls still leave a message
- **High redial attempts with low conversion** — reconsider whether those dispositions are worth redialing

> **Tip:**
> Pair Dialer Analytics with [SDR Analytics](https://docs.graph8.com/analytics/sdr-analytics/) for a complete picture of outbound performance — the SDR dashboard surfaces what to do next, while the Dialer analytics show how the calls themselves are performing.

## Related

- [Dialer →](https://docs.graph8.com/engage/dialer/) — Full dialer documentation including dispositions and redial filters
- [SDR Analytics →](https://docs.graph8.com/analytics/sdr-analytics/) — Personal SDR performance dashboard
- [Voice Agents →](https://docs.graph8.com/ai-features/voice-agents/) — AI-powered calling agents