Skip to content

Dialer Analytics

Dialer Analytics is built directly into the Dialer surface — there’s no separate analytics page. Open Engage → Dialer and the Analytics panel shows real-time metrics on calls, connections, dispositions, and redial performance.

Accessing Dialer Analytics

Go to Engage → Dialer and open the Analytics panel from the dialer toolbar.

SDR Performance Dashboard

MetricWhat It Shows
DialsTotal calls placed
ConnectionsCalls answered by a human (excludes voicemails)
Connection rateHuman-answered calls as a percentage of total dials
Voicemail ratePercentage of calls that reached voicemail
Talk timeTotal minutes on connected (human-answered) calls
Average call durationMean length of connected calls — voicemails excluded
Disposition breakdownDistribution across all dispositions (booked, callback, not interested, DNC, gatekeeper, etc.)
Success rateMeetings booked per connected call
Redial metricsRedial attempts and success rates per disposition
Peak calling hoursBest times of day for connections

All timestamps display in your local timezone.

Filtering

Filter the analytics view by:

  • Date range — any custom window
  • Team member — individual SDR performance
  • Dialing session — scope to a specific session
  • Score range — show only graded calls within a Min Score / Max Score window (calls under 30 seconds and non-conversation dispositions are excluded from scoring)

Redial Analytics

The redial-by-disposition feature surfaces dedicated metrics for re-engagement passes:

  • Redial attempts per disposition (voicemail, callback, gatekeeper, etc.)
  • Conversion rate on redials — how often a previously-dispositioned contact converts on a second pass
  • Cursor state — where the dialer was when the session was paused, so resumed sessions don’t double-dial

See Engage → Dialer → Redial by Disposition for how to configure the filter.

Team Leaderboard

Compare SDR performance across your team with daily, weekly, and monthly views. Rankings by total dials, connections, and meetings booked.

Call Targets

Set targets at the org level or per SDR for daily call and meeting goals. Progress against targets appears alongside the metrics above.

Campaign Linkage

Dialer sessions linked to a campaign roll their analytics into campaign-level reporting. From a campaign-linked session, all calls placed during that session are attributed to the campaign and surface alongside email and LinkedIn metrics.

Using Dialer Analytics

  • Low connection rate — try different calling times or local-presence numbers
  • Short call durations — review scripts for stronger openers
  • High voicemail rate — adjust call timing, or use voicemail drops so unanswered calls still leave a message
  • High redial attempts with low conversion — reconsider whether those dispositions are worth redialing